16th January 2018 

Tel: 07976 919 630
London City
Click here to email
Tel: 0845 370 3520


Visit our new website, click here: KlearMinds

Listed below are some answers to common questions our customers ask. If you have additional questions please do not hesitate to contact us and we will be pleased to respond.

    1. How confidential is your service?
    2. What issues can you help me with?
    3. How satisfied are clients with your service?
    4. How often are appointments?
    5. How long will it take?
      1. Brief contracts
      2. Short or medium contracts
      3. Flexible contracts
      4. Open ended contracts
    6. How do I pay for a therapy session?
    7. Can I use my health insurance to pay for sessions?
    8. Do you offer concessions, discounts or low-cost Therapy?
    9. Can I refer someone to this service?
    10. Can things change?
    11. Is there evidence to demonstrate your integrated coaching, counselling & psychotherapy works?
    12. What if I am unhappy with the service I receive?

Q1: How confidential is your service?
Maintaining your confidentiality is central to our work. Each therapist does not discuss the details of your therapy sessions with anyone else without your permission. Breaking confidentiality would only be considered in the following exceptional circumstances, these include: if your therapist is concerned you may be seriously at risk of harming yourself, harming another person or if another person is seriously of harm to you or if a child is at risk of being harmed. In such instances your therapist will make every effort to discuss the situation with you first but if that was not possible, your therapist would consider contacting relevant services e.g. your GP or emergency services.

As a requirement of good ethical practice and a commitment to continuing therapeutic excellence, each therapist discusses clinical work with their clinical supervisor. Their supervisor does not have access to your personal details and is bound by the same rules of confidentiality.

If you have any queries about confidentiality please do not hesitate to let us know and we will be pleased to respond.

Q2: What issues can you help me with?
People have found our service helpful in tackling a wide range of challenges including:

How to enjoy life more, identifying what you want to do in life, achieving success, managing stress, balancing life and work, improving self-confidence, overcoming mid-life crises, managing relationships better (marriage, divorce, choosing better partners, loneliness, jealousy, arguments, pre-marriage problems), managing bereavement or loss, tackling anxiety (panic, social anxiety, claustrophobia) and/or depression, addressing eating problems (bulimia, binge-eating, negative body image), overcoming the effects of trauma (post-traumatic stress, accidents, traumatic incidents, rape, sexual abuse), overcoming obsessions (obsessive compulsive disorder OCD), addiction, substance misuse.

If the issue you are facing is not listed above feel free to ask us if we can help. If we cannot we may be able to recommend someone who can.

Q3: How satisfied are clients with our service?
In 2010,we began emailing a satisfaction questionnaire to clients who had completed a contract and were willing to complete the questionnaire. To date we are pleased to report the following:

100% of clients report that our service has helped them in the following ways:
  • To achieve personally satisfying results
  • To feel good about life again
  • To (re)gain better control of my life
  • To feel inspired and motivated
  • To understand the factors that were keeping me stuck, stressed, depressed
  • To find relief
  • To make changes that are lasting

Many clients have provided testimonials about our service which you can read by clicking here.

Q4: How Often are Appointments?
Because this format is proven effective, normally appointments are at the same time on the same day at weekly intervals. Also some people find fortnightly appointments work for them. For people who have a work schedule which prevents their ability to attend a regular time, we can provide ad hoc appointments. If you require flexibility just let us know. You can read more about the formats different people find useful by reading Q5 below.

Q5: How Long Will it Take?
Several things can influence what length of therapy that will suit you best. These include:

  • The length of time that you have been having difficulties
  • The degree of change that you want to achieve
  • Your level of self confidence and
  • How well the type of therapy used matches your personal learning style

Ultimately, we believe, you will know when you no longer need therapy because you will have achieved the changes you want. If initially, you are not sure how long you need, as the work progresses, you will get a sense of what works best for you.To give you some indication of the possibilities for working with us, you can read below some different ways that clients have used our services. You can also see more about how we work by clicking here.

1. Brief Contracts
Some people find one meeting may be enough to clarify or find a solution to a problem.

2. Short or Medium Contracts

* To gain understanding of a specific problem and identify some ways to deal with it, 3-6 sessions can be useful.

* To develop a range of solutions and address your problems with the benefit of ongoing support while you experiment and practice, 8-12 sessions can be helpful.

* If the problem is longstanding or there are several problems which need tackling, 24 sessions or more may be more appropriate. All contracts are flexible and can be changed at any time.

3. Flexible Contracts
You can use therapy to address a particular issue, then go away and test out its effectiveness. If
you find it has helped, you may want to come back for another contract to tackle another aspect of
life that you would like to improve.

4. Open Ended Contracts
You may want to develop a stronger sense of self and explore a number of difficulties and/or you
may just prefer the idea of an open ended contract. This way, you can end therapy when you feel

Q6: How do I pay for a therapy session?
Your therapist can take payment in full at the beginning of each session either by cash or cheque. We do not have the facilities to accept credit or debit cards. You can see our fee rates by clicking here.

Q7: Can I use my health insurance to pay for Counselling sessions?
This depends on your type of policy. Firstly, you need to check with your provider to confirm whether counselling sessions will be covered. If so you need to ascertain how many sessions are included and if there are any other restrictions (e.g. time limitations, amount etc). Some of our therapists are registered with the major health insurance providers e.g. BUPA, WPA etc. If you would like to work via your insurance just let us know and we will be pleased to allocate you to a therapist who is registered with your provider. Please be aware that you will be responsible for any payments accrued regardless of the type of insurance cover you have.

Q8: Do you offer concessions, discounts or low-cost Therapy?
At present our service is unable to offer concessionary rates, free initial consultations or discounts for block bookings.

Q9: Can I refer someone for Integrated Coaching & Therapy?
If you are concerned about a friend, family member or colleague you can certainly suggest our service to them. We do recommend that you get them to look at our website so they can see if our approach appeals to them. Research demonstrates that people who make their own appointments are more likely to turn up and engage in the work than people who do not directly book their own appointment. If you have any queries about recommending someone, please do not hesitate to contact us and we will be pleased to respond.

Q10: Can things change?
The vast majority of us have the capacity to change how we relate to and manage challenges and difficulties in life.

Research suggests four key factors influence people's ability to change things through therapy. These are:

    1. Your relationship with your therapist. It is important that your therapist understands you and what they say is helpful to you.
    2. Your Motivation: You need to hold the desire for change and possess a willingness to work towards the changes you desire.
    3. Techniques and exercises: Your therapist can teach you different techniques and exercises which can support your journey toward change. Practicing these techniques contributes towards change. It is important that these techniques suit your learning style and needs.

    4. It also helps if you can hold the belief that change is possible.

Q11: Is there scientific evidence that demonstrates your approach works?
The majority of people who complete a contract of therapy with our service answer a pre-therapy and a post-therapy questionnaire called “CORE” (Clinical Outcome Routine Evaluation). This is a natiionally recognised, scientifically validated measure for assessing the effectiveness of therapy interventions and is used by the NHS and other therapy providers. We are pleased to report that 100% of our clients who complete these forms and undertake a contract of therapy with our service, succeed in achieving a better quality of life.

Q12: What if I am unhappy about the service I receive?
We want you to receive the best service possible. If you are not happy about any aspect of the service, we want to know about it and will do our best to improve the situation for you, where possible. If you feel the therapy you are receiving is not working for you, we suggest firstly, you speak to your therapist about this. This is because they may not realise you are unhappy and may be able to change their approach to suit you better. Alternatively, you might both agree that the working partnership you have is not really going well for some reason. If this is the case your therapist may be able to make a better recommendation for you. Because they have worked with you they will have some understanding of your issues and may be able to suggest one of our other therapists whose approach might suit you better. We also understand that on rare occasions some people just do not feel able to speak directly to their therapist. In such instances Maggie Morrow, the clinical director would like to hear from you. Your feedback is important and helps us understand how effectively our service is working. We will make every endeavour to address problems where possible. If the issue cannot be addressed internally we will pleased to direct you to the appropriate governing body for therapy provision who may be able to help you further.

To contact us click here.

Therapist and Counsellor, life coach, executive coach and psychotherapist in London City near Liverpool Street - EC2
We provide help with managing stress, anxiety, depression, self-esteem and relationship problems using coaching, cognitive behavioural therapy, counselling and psychotherapy.
We have Life Coaches, Psychotherapists, Psychologists and Counsellors to help you tackle stress, anxiety, depression, relationship problems.
We are located in London within easy reach of Liverpool street, Old Street, moorgate, barbican and shoreditch.

2010 Maggie Morrow.com